Des Traynor  ·  @destraynor

As COO of customer-relationship platform Intercom, Des Traynor spends his days knee-deep in content, whether improving the app’s UI or responding to a user’s email. (In fact, you can read about what he’s learns on the awesome Intercom blog.)

So perhaps it’s no surprise that on stages from Future of Web Apps to Content Strategy Forum, he challenges audiences to strip away bloated language and write clearer messaging to improve their users' experiences.

And people are listening -- Des is consistently a fan favorite for his practical tips, poignant examples, and fun presentation style. (Not to mention his characteristic Dublin accent.)