The SpoolCast with Jared Spool

The SpoolCast has been bringing UX learning to designers’ ears around the world since 2005. Dozens and dozens of hours of Jared Spool interviewing some of the greatest minds in design are available for you to explore.

Episode #43 The Book of Face: Discussing Facebook’s Design Issues

January 31, 2008  ·  79 minutes

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Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

Show Notes

This week, we have the latest installment of the SpoolCast crew.

Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

Our panel took a look at this delicate balance and how the future UX team at Facebook might help to resolve this. Facebook makes a fascinating business case from which to extract lessons, and we think you’ll enjoy it, too.

Returning to the crew this week was our foreign UX correspondent based in Hong Kong, Mr. Danial Szuc. Dan is the Principal Usability consultant with Apogee Usability Asia Ltd.

Joining the crew for the first time in this episode were special guests David Armano, VP of Experience Design for Critical Mass and Robert Hoekman, Jr., CEO of Miskeeto. You can learn more about David at DavidArmano.com and you can learn more about Robert at rhjr.net. I think you'll find their contributions to the panel insightful!