Usability Tools Podcast with Jared Spool & Brian Christiansen

Jared Spool discusses tips and tools for improving your site's user experience with Christine Perfetti and Brian Christiansen. They share someone UIE's most important findings from our decades of research on web design and usability.

Episode #17 Moderating Usability Tests, Part 1

July 7, 2008  ·  34 minutes

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In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week's show focuses upon the different roles a single moderator needs to take on during the session.

Show Notes

In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week's show focuses upon the different roles a single moderator needs to take on during the session.

The usability test moderator has a lot of influence on the success of the test. Moderating isn't rocket science, but you'll need to understand the basics before you sit down with your users.

In this week's show, I talk about the three roles a moderator needs to play during the test.

First is the scientist. The scientist makes sure your tasks get done, notes get taken, and keeps the show on track.

Then we have the sportscaster. The sportscaster gives play-by-play so the design team members don't miss anything the user does.

Lastly, there's the role of the flight attendant. This is the most important role. Keeping your test participant happy and comfortable is your number one job.

Tune in to learn the specifics of each role and how they affect one another.