Episode #18 Moderating Usability Tests, Part 2
In this episode of Usability Tools, Brian Christiansen and I continue on how to moderate a usability test.
In this episode of Usability Tools, Brian Christiansen and I continue on how to moderate a usability test. As I mentioned last week, the episode got so long that we decided to break it into two parts. You can find part 1 here. This week's show focuses upon the step-by-step tasks of running the session with a participant and your observers.
Good moderating is critically important to a successful session. Here are a few points we touched upon in the show:
- Practice and repetition improves your moderation skills. Start the session on the right foot by greeting your user on time and by laying out exactly what will happen during the session.
- Inform your user of their rights as a participant; their comfort is key. Have and follow a testing protocol which will lead you through all the information, and through all the testing steps. It should also govern your observers.
- End your session on time. Respecting the time of your participants and observers is paramount. Walk your user out, both out of politeness and because small talk may lead to critical insights.