Usability Tools Podcast with Jared Spool & Brian Christiansen

Jared Spool discusses tips and tools for improving your site's user experience with Christine Perfetti and Brian Christiansen. They share someone UIE's most important findings from our decades of research on web design and usability.

Episode #14 Successful Web App Usability Techniques, Part 1

February 7, 2008  ·  17 minutes

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In this week's podcast, Brian Christiansen and I explore usability techniques for web-based applications. Web-based applications are different from content-based web sites because the users are involved in a transaction. When we're researching the usability of a content-based site, we're focused on how users will find and react to the information. However, with web-based applications, there are many other considerations that we need to account for.

Because this is a big topic, we've divided it into two podcasts. In Part 1, Brian and I lay down the framework for what our usability research needs to tell us about our web-based application. In Part 2, will look at the techniques for finding that information.

Show Notes

In this week's podcast, Brian Christiansen and I explore usability techniques for web-based applications. Web-based applications are different from content-based web sites because the users are involved in a transaction. When we're researching the usability of a content-based site, we're focused on how users will find and react to the information. However, with web-based applications, there are many other considerations that we need to account for.

Because this is a big topic, we've divided it into two podcasts. In Part 1, Brian and I lay down the framework for what our usability research needs to tell us about our web-based application. In Part 2, will look at the techniques for finding that information.

In this episode we cover,

  • The differences between hub-and-spoke and interview-based web applications
  • When in the design and development process we look to user research
  • 5 major classes of usability concerns to consider when testing web apps

Here are some UIE resources on web apps that relate to this episode,