Userability with Jared Spool & Robert Hoekman, Jr.

It’s a show title, not a typo! Userability was a short-run, free-wheeling call-in podcast where UXers from around the world phoned in to ask Jared Spool and Robert Hoekman, Jr. questions on the spot a wide range of user experience topics. One caller, one question, a handful of useful takeaways, and hopefully some fun throughout.

Episode #6 20 Years, No Improvement?

April 3, 2009  ·  15 minutes

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This week's episode features a surprise guest for Jared and Robert. Actually, every guest is a surprise, but this one is a surprise and an ambush by a friend of UIE, the always entertaining Scott Berkun. Scott wanted to know, why twenty years beyond The Design of Everyday Things, why so many usability failures still abound?

Show Notes

This week's episode features a surprise guest for Jared and Robert. Actually, every guest is a surprise, but this one is a surprise and an ambush by a friend of UIE, the always entertaining Scott Berkun. Scott wanted to know, what gives?

Don Norman's seminal, The Design of Everyday Things, is approaching it's 20th year in print. It explained why so many basic things in life are poorly designed and hard to use, such as pull handles on doors that need to be pushed. Since the world has been aware of these design flaws for two decades, why are so many basic usability failures still around?