Userability with Jared Spool & Robert Hoekman, Jr.

It’s a show title, not a typo! Userability was a short-run, free-wheeling call-in podcast where UXers from around the world phoned in to ask Jared Spool and Robert Hoekman, Jr. questions on the spot a wide range of user experience topics. One caller, one question, a handful of useful takeaways, and hopefully some fun throughout.

Episode #16 Testing Without Solutions

June 4, 2010  ·  13 minutes

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Our guest Jon Wold from Oslo brings up a really great point about test results: It’s hard to report on problems without providing suggestions for correcting the problems you observe in testing. Tune in to get Jared and Robert's suggestions on the topic.

Show Notes

This week we have Jon Wold, an interaction designer calling into the show from Oslo, Norway. Jon's writing a book on usability testing and brings up a really great point about test results: It's hard to report on problems without suggesting corrections to the problems you observe in testing.

Both Robert and Jared reflect upon how they've handled this situation in the past, when conducting tests along with clients. They both agree that presenting test results without ideas for next steps is a recipe for inaction. So how should you improve your testing methods to set your organization up for success?

Robert and Jared both feel it is critical to involve the product's designers in the testing. The most important takeaway from the testing process is knowledge about how real people use your stuff. With this knowledge, the team's designers are equipped to suggest solutions.

Tune in to the podcast to hear Robert and Jared's thoughts for helping teams make design improvements.